Here are answers to frequently asked questions:
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Hinckley & Bosworth Borough Council, Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits.
Can the parcel be adapted to special dietary requirements?
Our foodbank centres can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also try to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank centres will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also try to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.
What about toiletries and essential household items?
Our foodbank centres usually carry a small quantity of essential toiletries and household products, including shower gel, soap, shampoo, deodorants, disposable shavers, feminine hygiene items, toilet rolls, washing up liquid, wash powder/liquids. Due to the smaller quantities donated and held by each centre, we can’t guarantee to be able to supply these on each visit.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank centres usually carry a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
If you are unable to get to the foodbank centre either because you have no transport, you are housebound or because you are having to self-isolate for Covid 19 reasons, then speak to your Agency – they may be able to arrange delivery either by one of their officers or by the foodbank if you are self-isolating. Alternatively get in touch with the foodbank directly to discuss this.